Tips To Make Your Customers Happy

This article will discuss the 4 tips for making your customers happy are.

You’ve been in business for as long as I have; I bet you don’t have a typical customer experience that would make the average person feel as good as you do.

How do you manage to keep customers satisfied and always come up with new ways to exceed their expectations?

I am going to share with you 4 of my secrets to making your customers feel amazing.

You’re not really listening

The people you make money from don’t really care about your problems or goals. They want to be happy, so you keep their money and avoid conflict.

Here are some things I’ve noticed and experienced.

More often than not, people say, “don’t worry about it. It’s my problem; I have to work on it.”

The only thing you should be doing is taking their calls or messages and work out what can be done to fix the problem. Don’t just sit around and complain and create a situation where you miss out on work.

You don’t understand the problem

Sure you think you do. You’ve done your research.

You have a great idea about what you think they want and need, but that is not always true.

Just because you’ve used google, eBay, or Facebook for your research does not mean you are an expert.

People don’t usually pay attention to price or similar companies. You rarely see someone complain about price when looking for a good deal.

They pay attention to if they’re being taken advantage of.

They care about value for money

What are the most common things you’d pay extra for?

Coffee
Cheese
Pharmaceutical products
Your favorite liquor

All of these things cost money. Sometimes a lot of money.

You’ve spent so much money on cheese that you don’t want to pay more for something that is not as good. It would take you a lot of time to find better cheese for the same price.

Just because a product can’t compare to another product at the same price doesn’t mean that you shouldn’t pay the same price.

Consumers don’t just want good quality for a low price. They want good quality for a good price.

Do you offer great value for your customers?

Your customer service is inferior

Maybe your customer service is excellent, but your customer satisfaction rate is low.

Maybe you have a high number of complaints that need to be resolved.

The most important thing that your customers want from you is customer service that provides help and service.

People don’t want a cold reception, rude employees, or a difficult return policy. They want someone who cares and who will help solve their problem.

Everyone wants someone who is a problem solver.

They want someone who cares and will help solve their problem.

You’re not listening

Again, you have a product that people want, but you’re not doing enough to help them.

Here are some things I’ve noticed and experienced:

I have bought a bunch of products off of you in the past. I never had a problem.
I have used your service in the past. I never had a problem.
In the past, I was looking for a certain product, and you helped me find it.
I have to admit that when I was looking for the product, I was a bit skeptical.

It’s not that you didn’t offer a great product or a great service. It’s that you didn’t listen to me.

You didn’t ask me what I needed. You didn’t take my call. You didn’t find me the product.

The most important thing that your customers want from you is that you listen to them.
People care about getting things right.

What most people really want from your business is to get it right.