As seen with our recent review of Best Buy, return policies can get very confusing. Some websites may go as far as including information about returns and exchanges!
As a seller on Amazon, you are agreeing to give your item away free if the buyer does not like it or want it. This is different from buying an item that you will use it products and then try to return it without having anyone else’s help.
If you do choose to sell items online, make sure you research trustworthy sellers that have good reviews. You would also be surprised how many people buy just because they think the product is fake or shoddy.
There are some things that cannot be returned unless there was a manufacturing defect. For example, if you receive a broken phone as a gift, you can usually take it back. But, none of this applies to clothing. If you purchase something that you know doesn’t fit or look good, you should never risk returning it.
Hopefully you read my article before starting to shop online so you know what to expect when doing business via these sites.
Definitions of return, refund, and exchange
As mentioned before, you have several options when it comes to returns or exchanges at zGalleria. You can visit your local store directly for a refund or exchange!
If you are returning merchandise that is clearly not working for you then we ask that you take pictures of the item and show us the condition of the item. We will also require proof of purchase such as receipt or confirmation email.
Once this has been done we will process an authorization number which you can use in person or online to receive your refund.
Returns due to personal reasons like no longer wanting the product or having a wrong size must be requested within 30 days of receiving the item. If this is not done we cannot offer any help.
How to return merchandise
Online shopping has become very popular in this country. It is estimated that more than one third of all Americans now buy at least some items online. With the explosion of online shopping, there have been many ways for sellers to offer returns. Some will only allow you a refund or exchange if you bring your receipt along with you.
Other stores make it easy to return without proof of purchase. By having an easy return policy, they encourage customers to visit their site and spend money. However, not every seller makes returning products simple.
Some sites require lots of documents and proofs before a return can be processed. Others may charge a fee to process your return. And some sellers do not provide any clear guidelines for returns. If you are ever struggling to return something, check out our article on how to return goods! There, you will find helpful information on what happens after you place a returned item into your cart.
When should I return merchandise
A quick online search will show you that there are many different types of returns. Some sellers do not offer any kind of return policy at all, which is unfortunate because you could always go shopping somewhere else if this isn’t for you!
By having a return policy, your seller gives themselves an out in case something doesn’t work for someone. This helps prevent bad reviews since they give their customers a chance to change or get rid of what they purchased before taking responsibility for it.
With that said, here’s our list of when it’s best to return a product:
When returning products, first make sure the item has quality leather or fake leather material. Leather is very expensive so buying a cheap one would be wasteful! If you find that the item has either of those, then you can skip step 2.
If you learn how to take good care of your shoes, then no need to risk trying them on with dry hands. Wearing wet gloves will also help preserve the integrity of the shoe as well as preventing water damage from being tracked inside the footwear.
Now, some people may feel more comfortable trying on clothing items outside but that is definitely personal preference. We recommend doing your best to try on clothes indoors unless you have proof that the item does not fit properly.
You want to make sure anything you buy feels sturdy and professional.
How to exchange items
As with any shopping experience, you should always research your options before buying anything. This includes researching how to return or exchange an item!
Most zGalleries offer at least one-month of free returns within seven days of receiving your item. This is great because you can try out products for a month to see if they are right for you before having to pay to get them back!
Some people also pre–purchase additional items so it’s not necessarily a risk; however, this may cost extra money.
Restocking fees
While buying online is great, there are sometimes things that you find while browsing or trying on clothes that just do not fit or look good. You may want to go back home without having to pay a restocking fee!
Most major retailers have a policy where they will waive their restock fee if you purchase an item directly from them. This way you can save money by skipping the middleman!
Some sellers may seem too cheap or willing to lose money on selling products, so make sure to do some research and check out reviews before making a sale!
General rules about return policies vary per seller and market, but most require you to buy within a certain time frame or with a receipt as proof of purchase.
Consumer rights in the U.S.
In the United States, you have very strong consumer protections. It is our national motto “buyer beware” that encourages people to be careful about what they purchase and how much credit card debt they rack up!
As a seller, you are obligated by law to let buyers return any item for a full refund within 30 days of receipt. This includes all purchases including merchandise, gift cards, and e-books.
The buyer has to pay shipping back to you unless it was under $50, then you get to keep it! (Legal disclaimer: I am not actually legal counsel so please make sure you read your state laws.)
If you feel like this policy does not apply to you, or if there are ever an issue with an order you need to contact zgallerieshippingsupport@gmail.
Consumer rights in other countries
As consumers, we have a right to expect good quality merchandise that works! Unfortunately, not all sellers are aware of their legal obligations or comply with them when they do business.
In some cases, these bad sellers may be unaware that they are violating certain laws by offering returns and refunds. Some may believe that because their country’s law doesn’t require it that they can disregard our nation’s law!
That isn’t true. While it is your choice whether to buy from an unenforced return policy, companies are still obligated to follow the rules set forth in ours.
Z Gallerie is one such company-and unfortunately, they made a mistake by forgetting this important rule.
Contacting Z Gallerie
As seen in the bulletin, Z Gallerie has an online return policy that allows you to get your money back within 30 days of the receipt of the item.
What this doesn’t include is a refund or exchange for another product. If you purchase something and it isn’t what you wanted then you will have to take legal action to get your money back.
Z Gallerie offers their customers live chat, email, and phone service to help facilitate returns and exchanges.
If you are going to return an item make sure you have enough time to prepare! It may be worth buying more items while stocks last as cost saving measures. You don’t want to spend all your money returning products!
Hopefully you’ll find this article helpful if you ever need to return an item from zGalleria.
